Return & Shipping Policy

1. Return Eligibility

You may request a return within 3 days of receiving your order, provided that:

The product is unused, unworn, and in its original condition.
All original tags, packaging, manuals, and accessories are included.
The product is not damaged due to misuse, negligence, or improper handling by the customer.
2. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products.
Products purchased during clearance or final sale promotions.
Gift cards and digital products.
Hygiene or personal care items that have been opened or used.
Products damaged after delivery due to customer handling. 

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

Your order number.
Clear photos or videos of the product and packaging.
A brief description of the issue.

After verification, we will offer a replacement, exchange, or full refund as applicable.

4. Return Process

To initiate a return:

Contact our customer support team at in info@adoshopy.in.
Provide your order details and reason for return.
Once approved, you will receive return instructions.
Ship the item back to the address provided by our support team.

Returns sent without prior approval may not be accepted.

5. Refund Policy

After receiving and inspecting the returned product:

Approved refunds will be processed within 5–7 business days.
Refunds will be issued through the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Order Processing and Shipping Times

Products the orders are dispatched within 1-2 working days from the date of order. Though most orders are delivered within 7 - 10 working days, there may be delay due to unforeseen circumstances and Adoshopy does not give any guarantee with respect to the timelines for the delivery of the Products. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

7. Order Tracking

Order tracking information is available on the order details page. Please contact us if you any issues with tracking your order.

8. Shipping Address

Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for orders shipped to incorrect addresses. We can change shipping address if informed before the order has been shipped.